Looking for casestudies: (Service) design for organizational transformation
For my Msc Strategic Product Design @TU Delft, im doing research into the use of practices from (service) design in order to help organizations envision or prototype new ways of working, empathize with empoloyees in order to find bottom-up transformation opportunities, etc. Im looking for rebel designers (or non-designer rebels) that have used their skills in order to do such things, or any suggestions or recommendations on interesting organizations/articles/people!
If you're interested in sharing anything, or just having a chat on this topic, please contact me at email@example.com
I would suggest the following two cases on bottom-up transformations:
I think the transformation approach of K2K might also be of interest to you:
Here are some graphic cases studies of bottom up designed services using progressive methods. The way they are done are through the service staff themsevles doing the Discovery, and setting up their own experiments. They then create a working prototype.
The staff create their own self-managed team, and they pull in the managers to develop a new management approach.
Earlier this year, I wrote about VkusVill, the Russian supermarket chain that is reinventing the retail industry. The Russian pioneer proves that you can rapidly scale a profitable chain of retail shops by letting frontline employees make all the important decisions. They do this with impressive results; the company is not only growing rapidly (CAGR 40%), it also manages to keep bureaucracy and hierarchy to a minimum, as upper management accounts for less than 10% of the total payroll.
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