Looking for casestudies: (Service) design for organizational transformation
For my Msc Strategic Product Design @TU Delft, im doing research into the use of practices from (service) design in order to help organizations envision or prototype new ways of working, empathize with empoloyees in order to find bottom-up transformation opportunities, etc. Im looking for rebel designers (or non-designer rebels) that have used their skills in order to do such things, or any suggestions or recommendations on interesting organizations/articles/people!
If you're interested in sharing anything, or just having a chat on this topic, please contact me at firstname.lastname@example.org
I would suggest the following two cases on bottom-up transformations:
I think the transformation approach of K2K might also be of interest to you:
Here are some graphic cases studies of bottom up designed services using progressive methods. The way they are done are through the service staff themsevles doing the Discovery, and setting up their own experiments. They then create a working prototype.
The staff create their own self-managed team, and they pull in the managers to develop a new management approach.
One of the most challenging aspects of progressive organizing is getting there—transforming traditional companies into more humane and purposeful organizations. In today's video we explain three proven strategies.
"Too many companies that profited during the COVID-19 global pandemic over the past year have left a shameful record as they pursue anti-union agendas, deny workers sick leave, and refuse to pay workers a minimum wage on which they and their families can live."