Do we focus on people or the systems? What is your take?
Working within a dysfunctional organization run by old mindsets can be exhausting. To change this, should we focus on the people working within them or the system itself?
"95% of performance is explained by the system, 5% by people" (Deming, Ackhoff). Of course the "system" is much more than the org chart and includes people's thinking that drives the system's outward manifestations.
So yes: focus on people if by that you mean changing their thinking and shaking up their unsupportable beliefs. But working in people as mostly understood by contemporary managers and their L&D departments (as in "fixing" people through coaching, "upskilling", etc.) won't change anything...
About a year ago office work came to a grinding halt. Suddenly, most companies were forced to face their greatest fear: remote work. Let's recap what the world has learned after a year of working from home. Spoiler alert: it wasn't all that scary.