Do we focus on people or the systems? What is your take?

Written by espsjov

7 months ago - 0 min read

Working within a dysfunctional organization run by old mindsets can be exhausting. To change this, should we focus on the people working within them or the system itself?

https://medium.com/@espsjov/f-the-system-db2139f77e8d

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Replies (1)

7 months ago

"95% of performance is explained by the system, 5% by people" (Deming, Ackhoff). Of course the "system" is much more than the org chart and includes people's thinking that drives the system's outward manifestations.

So yes: focus on people if by that you mean changing their thinking and shaking up their unsupportable beliefs. But working in people as mostly understood by contemporary managers and their L&D departments (as in "fixing" people through coaching, "upskilling", etc.) won't change anything...

Thoughts?

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