Do we focus on people or the systems? What is your take?
Working within a dysfunctional organization run by old mindsets can be exhausting. To change this, should we focus on the people working within them or the system itself?
"95% of performance is explained by the system, 5% by people" (Deming, Ackhoff). Of course the "system" is much more than the org chart and includes people's thinking that drives the system's outward manifestations.
So yes: focus on people if by that you mean changing their thinking and shaking up their unsupportable beliefs. But working in people as mostly understood by contemporary managers and their L&D departments (as in "fixing" people through coaching, "upskilling", etc.) won't change anything...
Today marks an important day in Corporate Rebels’ vaunted history: We're embarking on a new adventure to radically shake up the world of work. How? We're launching a new company together with some of the most inspiring workplace pioneers in the world.
How are work outcomes affected by the treatment of those who do it? I have been exploring this question for ~50 years. In that time, one comment stuck with me more than any other. It was made in 1998 when I interviewed a group of men in Indianapolis who had redesigned most of the US city’s waste collection and disposal operations. “We are no longer expected to park our brains at the door when we come to work.”