New Public Management
Hello Rebels Everywhere,
Last week at a Buurtzorg event in London I heard Jos de Blok compare New Public Management (https://en.wikipedia.org/wiki/New_Public_Management) to a disease because the stresses it creates have a harmful effect on the body.
This morning I found this article (which is currently free) on "Performance management in the voluntary sector – responding to complexity" (https://www.ingentaconnect.com/contentone/tpp/vsr/2017/00000008/00000003/art00005).
It contains an interesting history of the failings of New Public Management and suggests ways to counteract them.
The standout quote for me is "...trust that the people and organisations they fund are intrinsically motivated to do a good job, and that what they require is support to do this job well". I think that will resonate with Rebels everywhere.
As I don't have a business school background, I'd be interested to hear other views on New Public Management. I tend to hear about the negatives, are there positives I am missing?
Or is this really the disease we are fighting?
Take care all, Stephen
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How are work outcomes affected by the treatment of those who do it? I have been exploring this question for ~50 years. In that time, one comment stuck with me more than any other. It was made in 1998 when I interviewed a group of men in Indianapolis who had redesigned most of the US city’s waste collection and disposal operations. “We are no longer expected to park our brains at the door when we come to work.”