What role does 'kindness' play in next-generation organisations, do you think? Have you ever worked with organisations as part of their cultural transformation to deliberately introduce more kindness into the way people behave? Is there any research on kindness in the workplace that you know of? I'd love to hear from you?
We saw a powerful practice at Bucket List company Zingerman’s in Ann-Arbor, USA.
CEO and co-founder Ari Weinzweig explained how they use appreciation to boost kindness: “Every meeting always ends with a few minutes of appreciations. Appreciations can be of anything or anyone; in the room or not in the room; work-related or not; past, present or future. No one is required to say anything, but most people usually do.
This small systemic change has made a huge impact over the years. Think of it like ending a meal with a good cup of coffee. And because every meeting ends this way, most people return to their work world with positive feelings. Its regularity ensures we devote time and mental energy to positive recognition.”
How are work outcomes affected by the treatment of those who do it? I have been exploring this question for ~50 years. In that time, one comment stuck with me more than any other. It was made in 1998 when I interviewed a group of men in Indianapolis who had redesigned most of the US city’s waste collection and disposal operations. “We are no longer expected to park our brains at the door when we come to work.”
Today, we're launching the official Corporate Rebels webshop—the perfect place to order our books and merchandise. So join the workplace revolution, make a statement for better work, and look cooler than you ever have before. Oh, and you’ll also support a charity while you're at it. What's not to like?