Accigo: Pioneering Progressive Work Culture in Sweden

This blog post is part of 50+ case studies of self-managing organizations we created for the 2024 inaugural ZeroDX awards. These organizations embody the principles of RenDanHeYi in their work structures:

• Zero Distance to customer: Decision what to build is based on insights from the marketplace

• Autonomy: Small teams with full decision-making autonomy enable speed in execution

• Shared Rewards: Everyone in the micro-enterprise participates in its financial success.

Introduction

Founded in 2007, Accigo is a Sweden-based consultancy firm specializing in business systems and digital transformation. With a team of approximately 150 employees, the company is a trusted expert in Microsoft's ecosystem, delivering solutions like ERP systems, CRM, and cloud services.

Accigo's mission is to create Business Wellness through innovation, sustainability, and customer satisfaction. Their vision is to create "Sensible Growth Everywhere," which is underlined by the personal sustainability of every employee.

The company's values are rooted in professionalism, entrepreneurial spirit, and balance, fostering an environment where both clients and employees thrive. Recognized as a Microsoft Partner of the Year nominee in 2024, Accigo stands out for its transformative approach to business and employee well-being.

Organizational Structure

Accigo's organizational structure is a testament to their commitment to progressive work practices.

The company operates with a highly decentralized, horizontal structure that emphasizes employee autonomy and collective decision-making. Instead of traditional hierarchies, Accigo operates with self-managed teams that have the freedom to decide what their team delivers to clients and with a support structure to take on different responsibilities.

This approach promotes agility and responsiveness and empowers employees to take ownership of their projects. The absence of rigid management layers fosters a culture of trust, personal responsibility, and mutual respect, where ideas can flow freely, and innovation is encouraged at all levels.

For instance, their project teams are cross-functional, allowing members from different expertise areas to collaborate directly, ensuring a more holistic approach to problem-solving.

Additionally, Accigo uses an internal social platform to facilitate open communication and idea sharing among employees, further reinforcing their decentralized structure.

The value of the decentralized organizational structure is evident in the continuous growth in business results and most notably in the metric revenue per consultant that is among the few KPIs monitored by Accigo.

Zero Distance to Customers

Customer centricity is at the heart of Accigo's operations. The company ensures that there are no barriers between clients and the people working on their projects.

How Accigo maintains zero distance:

• Autonomy for consultants: Consultants have decision-making authority to address client needs in real time.
• Proactive Involvement: Teams frequently participate in client strategy meetings to align solutions with business goals.
• Customer feedback loops: Accigo's use of customer feedback loops ensures continuous improvement in their service delivery, making their client interactions more dynamic and responsive.
• Exceptional client retention: Accigo’s consultants are highly valued by clients, leading to long-term partnerships and an impressive NPS score of 57.

By removing barriers between clients and project teams, Accigo ensures tailored solutions and builds lasting relationships rooted in trust and mutual success.

Internal Culture

Accigo’s culture is built on continuous learning, personal sustainability, and employee empowerment.

The company promotes a culture of continuous learning, offering numerous opportunities for professional growth and skill enhancement. Employees are encouraged to pursue their interests and passions via personal ambitions that are set yearly, which not only contributes to their personal development but also brings diverse perspectives and innovative ideas to the company.

Accigo also prioritizes sustainable employees, understanding that a happy and fulfilled workforce, including leaders, is more productive, engaged, and can cope with a changing environment. This is underlined by continuous conversation around sustainability and wellness as well as personal sustainability plans where employees are encouraged to set goals around specific personal priority areas (be it learning, time with family, sports, or anything else).

Regular company meetings focused on Accigo culture, transparent communication, and a supportive work environment further reinforce the company's commitment to its people. For instance, Accigo offers flexible working hours and remote work options to accommodate employees' personal needs and preferences. They also provide access to a variety of training programs, including workshops, online courses, and certifications, to help employees stay ahead in their fields.

Additionally, the company's flat structure and open-door policy ensure that everyone has a voice and can contribute to decision-making processes, fostering a sense of ownership and belonging among employees.

Conclusion

Accigo is built on a clear philosophy that personal sustainability is at the core of a thriving business and has crafted its path to achieving it. Its commitment to decentralized decision-making and radical autonomy aligns perfectly with the RenDanHeYi philosophy. For organizations seeking inspiration on integrating progressive work practices, Accigo offers a roadmap to achieving a balance between business success and employee well-being.