In our blog series Rebellious Practices we share insights into powerful tools and practices to make work more fun. The previous practices we discussed were Open-Book Management and stand-ups. In this third episode we discuss another simple yet powerful practice called Fuckup Nights. Increasingly, we come across organizations that embrace and celebrate failure in order to stimulate innovation within their workforce. Over the last year we have seen a variety of practices to foster a “fail-safe environment” such as the Church of Fail, fail sessions and Fuckup Nights. We will zoom into the latter to show you how it works and how you can benefit from it.
On our search for pioneering organizations we frequently encounter inspiring leaders that create ‘safe’ environments. In these environments it is common to share failure and mistakes. The leaders perfectly understand that the organization can only be highly innovative and successful when it is capable of learning from the failures and road blocks they hit. They often believe that the more they fail, the more they can innovate and succeed in the long term. Collectively confessing and celebrating failure seems to make failure socially acceptable, sparks innovation and keeps the organization from becoming too risk averse.
Because, whether you like it or not, failing is part of life and thus of organizations. The organizations we visit stand out in their approach to failure. They are eager to try new things, fail as quickly as possible, learn from it and adapt subsequently. Inspiring leaders often start this process by admitting their own mistakes and failures openly in front of their employees to remove the shame, and to symbolize that it’s okay to fuck up. After that, they invite the rest of the attendees to actively join the session and share their own fail stories. Sometimes small blunders are shared, sometimes they talk about failures with bigger implications. It is therefore not uncommon that, during these sessions, you will hear about blunders that seriously pissed off a customer or that have cost the organization a significant amount of money.
When we met Henry Stewart in London, he told us the fail story of a British plant of the chemical company Huntsman. Henry: “At the wall of the plant there used to be a big red button which, if pressed, discharged the chemicals into the local river. One day the scaffolders were in, and one of them nudged the button with his pole. His scaffolding company sacked him. But, when Huntsman found out, they insisted he be reinstated, sent back to work for them and even held a party to celebrate. Nobody saw him press the button, but he had taken responsibility and gone to the control room and let them know. As a result it could be fixed in 30 minutes, rather than 24 hours, there was minimal environmental damage and no fine. Holding that party sent a message round, and it spread like wildfire, that Huntsman is a no blame culture.”
A lot of the companies on our Bucket List create a fail-safe environment through various practices. Some of these practices even created spin-offs, like for example fuckupnights.com. So, if you are looking for ways to create a more fail-safe environment, here’s a practice that can help you out by letting people admit their mistakes.
- Gather in a special place designed for a weekly or monthly failure ceremony.
- Invite the people to stand up (one at a time) and confess a mistake or failure in front of the crowd.
- Let them answer the following 3 questions:
- What did you fail at?
- How did you cope with it?
- What would you do differently?
- Celebrate the mistake with a round of applause (and preferably with beer and champagne).
W.L. Gore, an American multinational manufacturing company, is famous for breaking the old rules to create new rules and to be able to fully focus on innovation. One of the most powerful rules they introduced: celebrating failure. At W.L. Gore they believe that celebrating failure encourages risk taking and ultimately innovation.
But how do they do it? Very simple. When a project doesn’t work out and the team decides to kill it, they celebrate with beer or champagne just as they would have if it had been a success!
- Encourage the most senior leader in the room to admit his or her mistake or failure to start with.
- Make sure you create a truly safe environment. If at any time any sanctions are made, trust will vanish instantly.
- Create a prize for the best failure or best failed idea.
- No blaming and shaming.
- Do not expect that everyone wants to share their biggest failures from the start. Normally, people find it really hard to genuinely open up. Don’t force it it, be patient and keep building trust.
- If people repeat the same mistake over and over again, something is wrong. If this happens it means they are not learning from previously made mistakes.
Try and fail, but don’t fail to try
Do you feel celebrating failure might help you and your team to improve the way you work and create a more engaged workplace? Give it a try and let us know how it went. If you need any other tips or if you encounter any obstacles, we’re happy to help you out. Good luck and enjoy the experimentation!
For our Dutch newspaper article for Het Financieele Dagblad on experimentation, click this link: https://corporate-rebels.com/Media/Spotify-FD.pdf
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